hg99 Privacy Policy

hg99 (referred to hereinafter as "we", "us", or "the platform") places the highest importance on your privacy. This privacy policy provides a detailed description of how the personal information you provide while using the hg99 website (hg99.cam) is collected, processed, stored, and kept secure.

By registering on our platform or using our services, you will be considered to have given your consent to the terms of this privacy policy. This policy applies to all users residing in Bangladesh and should be read together with our Terms and Conditions.

If you disagree with any part of this policy, please refrain from using our platform and contact our support team for any questions.

hg99 collects information from you in various ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account on hg99, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 or above only)
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• Preferred username and password
• National ID card or passport number (for KYC verification)

2.2 Financial Information

For transaction processing, we store the following information:

• bKash, Nagad, or Rocket account number (partial — the full number is never stored)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

The following information is automatically collected while you use our platform:

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Login time and duration of time spent on the site
• Gaming activity history

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation may be stored for the purpose of improving service quality.

hg99 uses your information only for the following legitimate purposes. No information is used unnecessarily or sold to third parties:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To confirm age and identity in compliance with applicable regulations.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your questions and complaints.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To improve your experience and the functionality of the platform.
• Legal Compliance: To comply with applicable laws and regulatory guidelines.
• Responsible Gaming: To monitor your gaming behavior and provide assistance when needed.

hg99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be turned off.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the site is used — these are not personally identifiable.

4.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt some important features of the platform.

hg99 may share your information with third parties in limited and specific circumstances. Those circumstances are described below:

5.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), KYC verification, and technology infrastructure management. These partners may use information only for specific tasks and are bound to follow our privacy standards.

5.2 Legal Obligations

We may be required to disclose your information to comply with applicable laws in Bangladesh, court orders, or directions from regulatory authorities.

5.3 Fraud Prevention

In cases of suspicious financial activity or fraud, relevant information may be shared with the concerned authorities.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

hg99 has implemented industry-standard technical and organizational measures to protect your personal and financial information.

6.1 Technical Security

• SSL Encryption: All of our web traffic is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Firewall and Anti-Virus: Advanced security measures to prevent unauthorized access.
• Two-Factor Authentication: An option for added security on your account.
• Regular Security Audits: Periodic testing to identify security vulnerabilities.

6.2 Organizational Security

• Only authorized personnel can access your information.
• All staff work under strict confidentiality agreements.
• Regular training and awareness programs are conducted.

Please keep in mind that data transmission over the internet is not entirely risk-free. While we strive to ensure maximum security, 100% guarantee is not possible. You are therefore advised to keep your account password confidential and avoid logging in from unsecured devices.

hg99 stores your information only for as long as necessary. We consider the following factors when determining the retention period:

• Account Information: For as long as the account is active, and for a period determined by legal obligations after it is closed.
• Financial Transaction Information: At least five years, in accordance with financial regulator guidelines.
• KYC Documents: In accordance with regulatory guidelines, even after the account is closed.
• Communication Records: Up to two years, after which they are deleted.
• Technical Logs: Up to six months.

Once the specified period has passed, your information is securely deleted or anonymized.

hg99 believes you should have full control over your own information. You may exercise the following rights:

8.1 Right of Access

You may request a copy of all information we hold about you. We will provide the information within 30 business days of receiving the request.

8.2 Data Correction

If there is any inaccuracy in your information, you may request a correction. We will verify and correct it as quickly as possible.

8.3 Request for Data Deletion

In certain circumstances, you may request that your information be deleted. However, information held under legal obligations may not be possible to delete.

8.4 Objection to Processing

You may object to your information being processed for specific purposes.

8.5 Account Closure

You may request to close your hg99 account at any time. Even after account closure, some information will be retained for a specified period in accordance with legal obligations.

hg99 services are for users aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If we become aware that a minor has registered on our platform, their account will be closed immediately and all associated information will be deleted.

To learn more about responsible gaming, please read our Responsible Gaming page.

hg99 may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The date of the latest update will be noted on this page.
• For important changes, a notice will be sent to your email.
• If you continue to use the platform after the changes, you will be considered to have consented to the new policy.

You are advised to visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

We take any privacy-related concerns you have seriously and are committed to resolving them as quickly as possible. To learn more about us, visit our About Us page.