hg99 Terms and Conditions

Definitions and Introduction

The following terms are used with specific meanings throughout this document:

• "Platform" or "hg99" refers to the hg99.cam website and all associated services.
• "User" or "You" refers to any person who holds a registered account on this platform or is visiting the platform.
• "Account" refers to the personal profile created through registration on the platform.
• "Balance" refers to the amount of money deposited in your account.
• "Bonus" refers to any promotional reward offered by the platform.
• "Service" refers to all gaming, betting and support features of hg99.

hg99 is an online entertainment and gaming platform operated for users in Bangladesh. The platform is committed to ensuring a safe and fair gaming environment.

Account Registration and Eligibility

2.1 Registration Eligibility

To register on the hg99 platform and use its services, you must meet the following conditions:

• You must be at least 21 years of age. This platform is for those aged 21 and above only.
• You must complete registration with fully truthful, accurate and up-to-date information.
• Each person may create only one account. Creating multiple accounts may result in all accounts being cancelled and balances being forfeited.
• Your account login credentials (username and password) must be kept completely confidential and must not be shared with anyone else.

2.2 Identity Verification (KYC)

hg99 may at any time request the following documents for user identity verification (Know Your Customer):

• Scanned copy of National Identity Card (NID) or passport.
• Proof of current address (utility bill, bank statement).
• Proof of ownership of the payment method.

hg99 reserves the right to suspend withdrawals until the verification process is complete.

Deposit and Withdrawal Policy

3.1 Deposit Rules

The following must be observed when depositing funds on the hg99 platform:

• All transactions are completed in Bangladeshi Taka (BDT/৳).
• Deposited funds must come only from the account holder's own payment method. Deposits through third parties are strictly prohibited.
• International anti-money laundering (AML) regulations are followed.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawals may be delayed if a verification process is pending.
• Withdrawals may be restricted if bonus wagering requirements have not been met.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New users receive a 100% welcome bonus on their first deposit, up to ৳10,000. The following conditions apply to this bonus:

• A minimum deposit of ৳200 is required to activate the bonus.
• The wagering requirement for the bonus is 10 times (10x). This means the bonus amount can be withdrawn after wagering it 10 times.
• Not all games count equally toward meeting the wagering requirement — some games may have different contribution rates.
• The wagering must be completed within the set time period from the date the bonus is activated.
• A user is eligible to receive the welcome bonus only once.

4.2 General Bonus Terms

• Misuse of bonus offers, creating multiple accounts, or attempting to claim bonuses through coordinated betting is subject to penalties.
• hg99 reserves the right to modify, suspend or cancel bonus offers at any time.
• If any suspicious activity is detected, hg99 may cancel the bonus and any winnings derived from it.
• In any bonus-related dispute, hg99's decision will be considered final.

4.3 VIP Program

hg99's VIP program has five tiers, with weekly cashback benefits provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

Progression through VIP tiers depends on your activity and engagement on the platform. Cashback is generally credited to your account at a set time each week.

Prohibited Activities and Restrictions

The following activities are strictly prohibited on the hg99 platform:

5.1 Technical Misuse

• Gaming or betting using any type of bot, automation software, script or artificial intelligence.
• Attempting to hack, reverse engineer or make unauthorized modifications to the platform's software.
• Attempting to access the platform from restricted regions using a VPN or proxy.
• Intentionally exploiting bugs in the game software.

5.2 Account-Related Prohibitions

• Creating or operating multiple accounts.
• Operating an account on behalf of or in the name of a third party.
• Transferring or selling an account to another person.
• Allowing minors to use an account.

5.3 Financial Misuse

• Attempting fraud through chargebacks or payment reversals.
• Placing low-risk or opposing bets for the purpose of bonus abuse.
• Money laundering or any other illegal financial activity.

Intellectual Property and Content Rights

All content, designs, graphics, software, trademarks and other intellectual property on the hg99 platform are reserved.

• No content from the platform may be reproduced, distributed, modified or used for commercial purposes without prior written permission from hg99.
• The hg99 brand name, logo and service names are the sole intellectual property of hg99.
• Game content (including that of Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and other providers) is the intellectual property of the respective provider.
• Users may access and use the platform for personal, non-commercial purposes.

Privacy and Data Protection

hg99 places the highest importance on protecting users' personal information. Details on how data is collected, used and protected can be found on our Privacy Policy page.

• Your personal information is collected and used solely for the purpose of providing services and verification.
• All transactions are secured using SSL encryption technology.
• Information is not shared with third parties, except where required by legal obligation.
• You have the right to request correction or deletion of your information.

Responsible Gaming Policy

hg99 is committed to responsible gaming. We believe that gaming is a form of entertainment, not a solution to financial problems.

• Only play with what you can afford to lose.
• Set specific time limits and a budget, and stick to them.
• Avoid playing games under the influence of alcohol or drugs.
• If you notice signs of gaming addiction, use the self-exclusion feature.
• Contact our support team to use deposit limits, session limits or reality check tools.

For more details on responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

hg99 will not be held liable in the following situations:

• Loss caused by technical errors, server outages or internet connection problems.
• Loss caused by software issues or errors of third-party game providers.
• Loss resulting from the user's own negligence or breach of these terms.
• Service disruption due to unforeseen events (force majeure) — such as natural disasters, war or government restrictions.
• Loss resulting from unauthorized access to a user's account, where the user has not properly secured their login credentials.

hg99's maximum liability shall in no case extend beyond the total amount deposited by the user in the month to which the dispute relates.

Account Cancellation and Suspension

10.1 hg99's Rights

hg99 reserves the right to suspend or cancel any account without prior notice in the following cases:

• Violation of any provision of these terms.
• Suspicion of fraud, deception or money laundering.
• Providing false or misleading information.
• Evidence that the user is a minor.
• Failure to cooperate with identity verification.

10.2 User Rights

You can close your account on your own at any time. To do so, contact our 24/7 live chat support. Before closing your account, please make sure:

• All wagering requirements have been met.
• The remaining balance has been withdrawn (minimum ৳800 applies).
• There are no pending transactions.

Dispute Resolution Process

If any dispute arises between hg99 and a user, the following process will be followed:

• Step One: The user will submit a complaint to our 24/7 live chat support or via email ([email protected]).
• Step Two: Our team will review the complaint and respond within a reasonable timeframe.
• Step Three: Both parties will attempt to reach a resolution through mutual discussion.

If any irregularity occurs in a game result due to a technical issue, hg99 reserves the right to cancel that round and refund the placed bets.

Changes and Updates to Terms

hg99 reserves the right to change or update these terms and conditions at any time.

• A notice will be posted on the platform for significant changes.
• Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions.
• Visit this page regularly to stay updated on the latest terms and conditions.
• If you do not agree to changes in the terms and conditions, you have the right to close your account.

Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact us: