hg99 Responsible Gaming — Your Protection is Our Priority
With secure transactions via bKash, Nagad, and Rocket, deposit limits, self-exclusion, and session time limits, hg99 ensures a healthy and enjoyable gaming experience.
What is responsible gaming and why is it important?
hg99 believes that online casino and betting is only enjoyable when done responsibly. Responsible gaming means knowing your limits, playing for entertainment, and never spending beyond your means. It is a mindful approach that protects your financial and mental wellbeing.
Millions of people in Bangladesh enjoy cricket betting, slots, and live casino. hg99 is committed to providing this entertainment in a fully safe and transparent environment. Our platform offers multiple protective tools — such as deposit limits, self-exclusion, and break features — that keep you in control at all times.
Remember: online gaming is a form of entertainment, not a source of income. Winning is not guaranteed in any game. Always play within your means and do not place more bets trying to recover losses.
Age Restriction
hg99 is for players aged 21 and above only. Minors are not permitted to create accounts or play any games. hg99 may request documents for age verification at any time.
Our Protection Tools and Features
hg99 gives you full control over your spending, time, and account management.
Set a Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit at any time. Once a limit is set, it cannot be exceeded. This helps you stay within your budget.
Self-Exclusion Feature
If you feel your gaming habits are getting out of control, you can activate self-exclusion. This will block you from logging into your account for a set period. It is a powerful tool for taking a break.
Session Time Limit
Set a time limit for each gaming session. Once the set time has passed, the system will automatically alert you and log you out if needed. This is highly effective in preventing excessive time spent gaming.
Transaction and Activity History
You can view your complete deposit, withdrawal, and betting history at any time. Transparent records help you stay informed and avoid overspending.
Temporary Account Lock
You can temporarily lock your account for anywhere from one day to several weeks. During this time, no deposits or bets can be placed, but your balance will remain safe.
24/7 Bengali Support
For any concerns or issues related to gaming, our 24/7 live chat support team is always ready to assist you in Bengali. Your privacy is fully protected.
Recognise the Signs of Problem Gaming
Gaming becomes a problem when it is no longer just entertainment — when it starts to affect your daily life, relationships, or finances. If you notice any of the following signs in yourself, contact our support team right away.
Warning Signs
- Spending beyond your means and a tendency to play with borrowed money
- Feeling the urge to place more bets to recover losses
- Repeatedly failing when trying to cut down or stop gaming
- Lying about gaming or hiding it from family and friends
- Feeling restless, irritable, or anxious when unable to play
- Prioritising gaming over studies, work, or family responsibilities
- Sleep, eating, or normal daily life being disrupted
Remember
These signs are not a mark of weakness. Seeking help takes courage. hg99's live chat team will support you in Bengali with complete confidentiality and help you activate the necessary protection measures.
How to Activate Protection Tools
Secure your account in just a few steps.
Log In to Your Account
Log in to the hg99 website with your username and password. Always use hg99.cam directly to ensure a secure connection.
Go to Account Settings
Click on the profile menu in the top right and navigate to the "Account Settings" or "Responsible Gaming" section.
Choose Your Preferred Limits
Select the protection you need from deposit limits, session time limits, or self-exclusion, and set your values.
Confirm and Activate
Save your settings. Changes will take effect immediately. Lowering a deposit limit activates right away, but increasing one is subject to a waiting period.
Contact Live Chat if You Need Help
If you are unable to activate a tool on your own or need immediate assistance, speak with our Bengali-speaking team on 24/7 live chat.
Deposit and Withdrawal Limits
As part of responsible gaming, hg99 has set clear financial limits. This ensures players' financial protection and prevents overspending.
Payment Methods
hg99 supports Bangladesh's most popular mobile banking services, making transactions easy and secure.
bKash
Bangladesh's most popular mobile payment service. Instant deposits and withdrawals.
Nagad
The postal department's digital financial service. For fast and easy transactions.
Rocket
Dutch-Bangla Bank's mobile banking. Reliable and secure payments.
Bank Transfer
Secure transfer directly from a bank account.
Need Help? We Are Always Here
Contact our team for any questions, concerns, or support related to responsible gaming. We help without judgement and with respect.
hg99 Support Team
Our specialist team is ready to assist you with any issue in Bengali. They will directly help you activate protection tools such as self-exclusion, deposit limits, or account lock.
If You Need Professional Support
If you feel gaming has become a serious problem, please consult a mental health professional or counsellor. Seeking professional help is completely normal and a sign of courage.
Common Questions About Responsible Gaming
Enjoy hg99 Safely
Cricket, slots, Dragon Tiger, or live casino — play responsibly across all categories. Check the FAQ if you have questions or contact our support team.